Legal

Privacy Policy

SM ZENITH AGENCY LLC  ·  Last Updated: May 8, 2025  ·  Effective Date: May 8, 2025

1. Who We Are

SM Zenith Agency LLC ("SM Zenith Agency," "we," "our," or "us") is a Limited Liability Company registered in the State of Florida, United States. Our registered business address is 2880 W Oakland Park Blvd, Suite 225C, Oakland Park, FL 33311, USA. We operate the website at sm-zenith-agency.com and provide social media marketing, content creation, community building, and digital consulting services.

For any privacy-related inquiries, you may contact us at: clear@sm-zenith-agency.com

2. What Information We Collect

We collect information in the following ways:

  • Contact Form Submissions: When you complete our inquiry form, we collect your name, business name, email address, phone number (if provided), service interest, budget range, message content, and referral source.
  • Email Communications: If you contact us directly via email, we retain those communications.
  • Cookies and Analytics: Our website may use standard web analytics tools that collect anonymized data about website visits, including pages visited, time on site, browser type, and approximate geographic location. We do not use tracking cookies for advertising purposes.
  • Business Relationship Data: If you become a client, we may collect additional information necessary to deliver our services, including social media account access credentials (handled securely), brand assets, and business information you provide during our engagement.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiry and facilitate initial communications
  • To prepare and send a custom service proposal
  • To deliver the services you have engaged us for
  • To send relevant business communications (invoices, reports, strategy updates)
  • To improve our website and understand how visitors use it
  • To comply with legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes: (a) your consent when you submit our contact form; (b) the performance of a contract when we deliver services to you; and (c) our legitimate interests in operating and improving our business. You may withdraw consent at any time by contacting us.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your data in limited circumstances:

  • Service Providers: We use trusted third-party tools (such as form submission processors and email providers) to operate our business. These providers process your data on our behalf and are bound by data processing agreements.
  • Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
  • Business Transfers: If SM Zenith Agency LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Inquiry data from non-clients is typically retained for up to 12 months. Client data is retained for the duration of the engagement and for a reasonable period thereafter for legal and accounting purposes (generally 5–7 years as required by US law).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include using encrypted connections (HTTPS), limited access to personal data, and secure storage practices. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data ("right to be forgotten")
  • Portability: Request your data in a portable, machine-readable format
  • Objection: Object to certain types of processing, including direct marketing
  • Withdrawal of Consent: Withdraw any consent you have provided at any time

To exercise any of these rights, contact us at clear@sm-zenith-agency.com. We will respond within 30 days. Residents of California may also have additional rights under the California Consumer Privacy Act (CCPA).

9. International Data Transfers

SM Zenith Agency LLC is based in the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the US, where data protection laws may differ from those in your country. By using our website and submitting your information, you consent to this transfer.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: